Frequently asked questions
Everything you might want to know about ordering, delivery and visiting the shop. Can’t see your question? Drop us a message and one of the team will get back to you.
Visiting the shop
Do you have a shop I can visit?
We do, and we’d love to see you. You’ll find us at Unit 18, Cornmill Shopping Centre, Darlington DL1 1LT. Our Find us page has a map and directions.
When are you open?
Our opening hours, including whether we’re open right now, are on the Find us page.
Where can I park?
The Cornmill Shopping Centre has its own car park, and Darlington’s other town centre car parks are only a short walk away.
Is everything on the website in the shop?
The shop and the website share a lot of the same range, but popular things sell quickly. If you’re popping in for something in particular, give us a shout first and we’ll check it’s on the shelf for you.
Orders and delivery
Where do you deliver?
All over the UK, and further afield too. Pop your address in at checkout to see the delivery options and price, and our Delivery page lists everywhere we currently ship to.
Will my order arrive in time for a birthday or Christmas?
Our Delivery page shows our dispatch cut-offs and how long delivery usually takes. If a date really matters and it’s getting close, message us before you order and we’ll give you an honest answer.
Can I track my order?
Yes, whenever the carrier provides tracking. You’ll find the link in your dispatch email and on your order page.
Can I change or cancel my order?
Get in touch as soon as you can with your order number, and we’ll do our best to catch it before it’s packed. Once it’s on its way, you can still return it under our Returns Policy.
Do I need an account to order?
Not at all, you can check out as a guest. An account just makes life easier: you can see your past orders and start a return in a couple of clicks.
How can I pay?
By debit or credit card through our secure checkout. Where your device supports them, quicker options such as Apple Pay and Google Pay appear at checkout too.
Is it safe to pay on your website?
Yes. Payments are handled by Stripe, one of the world’s biggest payment providers, and your card details go straight to them. We never see or store your full card number.
Returns and problems
Can I return something?
Of course. Our Returns Policy explains how long you have and how it works. Sign in, open your order and choose “Return an item”, or get in touch and we’ll set it up for you.
My item arrived damaged or it's the wrong one. What now?
We’re really sorry about that. Send us a message with your order number and a photo, and we’ll put it right with a replacement or a refund.
Our products
Is your merchandise official?
Our pop-culture ranges come from official licensees such as ABYstyle, and when an item is officially licensed, its description says so.
Are your gifts suitable for children?
Most of our range is family friendly. Our Inappropriate Mugs and some party gifts are strictly grown-up humour, though, so have a look at the product description for any age guidance.
Something I want is sold out. Will it come back?
Popular lines often do. Message us and we’ll let you know if we’re expecting more.
Still stuck?
We’re a small team and we’re happy to help. Send us a message or pop into the shop.