Returns

We want you to love what you ordered. If it is not right, here is where you stand.

Your right to cancel

If you change your mind, you can return most items within 14 days of delivery for a refund, no reason needed. This is your statutory right under the Consumer Contracts Regulations 2013.

As a goodwill gesture we extend this to 30 days from delivery for change-of-mind returns.

For change-of-mind returns the item must be unused and in its original condition. You pay the cost of return postage for these returns, and we recommend a tracked service as the item is your responsibility until it reaches us.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, not as described, or it is the wrong item, you are covered under the Consumer Rights Act 2015. Get in touch first and we will cover the cost of returning it, either with a prepaid label or by refunding your postage. These claims are accepted whatever the time limits above.

Items that cannot be returned for a change of mind

Some items are excluded from change-of-mind returns, including personalised or made-to-order items, and anything sealed for hygiene reasons once the seal is broken. Your rights for faulty items are unaffected.

How to start a return

Sign in to your account, open the order and choose “Return an item”, or contact us and we will set it up for you.

Refunds

Once we have your return and have checked it, we refund to your original payment method, usually within a few working days and always within 14 days.